Understanding the private club leadership dynamic, member expectations, communication within a club, club governance, board and committee rotations, and understanding your role at a private club. This program is especially helpful for staff and managers who have never worked in a private club environment. *Also available on RCSUniversity
Member Service 101*
This program ‘hits the highlights’ of
Private Club 101: Understanding the
private club leadership dynamic, member
expectations, communication within a club,
club governance, and delivering superior,
consistent service; and E.N.C.H.A.N.T.E.D. Service in a condensed format. Ideal for season opener or orientation and on boarding program. *Also available on RCSUniversity
“RCS’s strength is their flexibility and understanding of the industry. They can work cohesively with the management team, the Board, and various Committees to build and execute truly customized and effective products. It's a pleasure working with them.”
Michael J. Fay, CCM, General Manager
Chartwell Golf & Country Club
“We contracted RCS to do an operations audit and assist in procuring a General Manager. Overall we were extremely impressed with the expertise and professionalism they brought to the table. While providing interim management for the Club, they were instrumental in helping us restructure our operation to run more efficient and cost effectively without compromising the level of service. I would highly recommend the RCS Group.”
Mark Hammons, VP
SUNBELT HOLDINGS
"Working with RCS has been a remarkable success for us. Our decision to invest in their review and audit program has been richly rewarded. Each facet of the process, from the preparation stage, to the on-site visits and then the follow-up reports provided exceptional value."
Darren Betz, GM
LAUDERDALE YACHT CLUB
"I have thoroughly enjoyed working with RCS. Whitney’s expertise and understanding of club industry trends, operations and member services have helped me and my board strategize for our future more effectively. I plan to have Whitney visit my club on a regular basis!"
Barry Bevers, GM
THE VALLEY CLUB
“To write that the Board of Directors and I benefitted greatly during the strategic planning process is an understatement. Ms. Reid facilitated a carefully coordinated plan that was in every way exceptional. Woodland could not have identified a better prepared professional to consult on our Club’s future.”
David Garfinkel, CCM, GM
PINE BROOK COUNTRY CLUB
“Whitney expertly communicates the financial, functional and operational benefits of a well designed food and beverage operation to Club owners and Clubhouse architects. Whitney has a truly unique ability to combine architectural ideas and designs with the functional and operational needs of any food and beverage operation.”
Todd Huizinga, GM
STONE CANYON CLUB
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